We’re looking for an ambitious and knowledgeable Business Analyst to join the KLM Digital Cargo Operations team and play a key role in the NCT project.

As a Business Analyst in the Logistic Handling Concept (LHC) Track, you will be responsible for further detailing the NCT Operational Concept, contributing to process installation development, the POC Program, and translating these into cargo handling processes, manuals, and policies. This includes impact assessment and defining business requirements.

Your focus will be on aligning processes and hardware to optimize the logistical flow of shipments through the new terminal. You'll collaborate with stakeholders to understand their needs, analyze business processes, and ensure project objectives align with strategic goals. This role bridges the gap between operations and technology, facilitating effective communication and driving successful project implementation.

As a Business Analyst Logistic Handling Concept (LHC) within the New Cargo Terminal (NCT) project, you will contribute to building and optimizing the logistical flow of shipments through the New Cargo Terminal, enhancing the efficiency and effectiveness of KLM Cargo's operations.

On top of that, you’ll find yourself working in an environment where planes taxi past your window, cargo rolls by, and innovation is in the air. With such a wide variety of roles, departments, and colleagues, KLM offers you the chance to exceed your own expectations — every single day.

Your tasks will include:

• coordinating transversality content and priority wise within the Logistic Handling Concept track as well as beyond the track.
• process analysis and management, focusing on detailing the Operational Concept and its North Star Processes (BPMN level 3-5).
• detailing the Cargo-a-la-Carte concept and translating it to cargo handling processes, manuals and policies (incl. impact assessment and business requirements).
• providing input from the NCT Logistical Handling Concept track to the POC Program and translate its outcomes and implications into actionable insights for optimizing the logistical processes and systems within the track.
• designing solutions, focusing on the logistical (material) handling.
• overseeing process installations and ensuring alignment with LHC suppliers and POC Program stakeholders.
• determining the LHC requirements for a Digital Twin and providing input on simulation tools for business process analysis.
• gathering assumptions required by the simulation track from a LHC perspective.
• supporting Project Management, conducting testing and validation, and performing data analysis.

You will join the Business Process Improvement (BPI) department within KLM Cargo Worldwide and become part of the Digital Cargo Operations team. In this role, you will work as part of a dedicated team delivering the New Cargo Terminal (NCT) project.

You'll collaborate closely with colleagues who share your passion for logistics, process optimization, and leveraging digital solutions to drive operational excellence. Your workplace will be the Cargo Building at Schiphol Center, placing you at the heart of KLM's air cargo operations.

As a business analyst, you will take initiative by proactively identifying opportunities for process improvement and innovation. You will adeptly collect and analyze information to address problems effectively, while managing stakeholders with keen organizational awareness. Demonstrating resilience, you will adapt to challenges and maintain a passion for continuous improvement. Your ability to provide direction and communicate complex ideas through storytelling will inspire and guide teams towards achieving strategic goals. You will act as a unifying force within the project team, fostering collaboration, strengthening relationships, and ensuring alignment across stakeholders and disciplines. By facilitating open communication and teamwork, you will enable the team to work effectively towards achieving project goals and delivering successful outcomes.

Furthermore, you have:

• bachelor’s or master’s level thinking and working, or equivalent experience, preferably in logistics or systems engineering.
• at least 5 years of experience in process optimization, project management, or a similar role.
• proficiency in BPMN (Business Process Model and Notation) for process mapping and improvement.
• at least 2 years of experience in RFP’s for logistic handling systems.
• proficient knowledge of air cargo handling in relation to logistic handling systems.

Competencies

• building relationships
• critical thinking
• problem analysis
• taking initiative
• decisiveness
• gathering information

• A challenging role with a unique employer in the Netherlandss;
• A gross monthly salary between €4.348,98 en €7.287,48
• Plenty of room for personal development and great advancement opportunities;
• A good pension scheme;
• 8% holiday allowance;
• A year-end bonus of 8.33%
• A profit-sharing scheme, up to 20%;
• 25 days of paid holiday and 5 additional days off;
• Great discounts on airline tickets (after at least 6 months of employment);
• A sustainable transport policy - use all public transport for your commute within the Netherlands, free of charge;
• If your job allows: working from home and up to 8 weeks working abroad (within the EU and Caribbean);
• Discount of your health insurance;
• A personal budget for sustainable employability.

Don’t wait any longer and apply for this function before the final boarding call on 08/14/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. The selection process consists of two interviews and a security screening. Candidates who are positively selected for the first interview will receive an email allowing them to choose a suitable time slot themselves. This keeps the process fast and clear, and puts you in control of your schedule. You'll hear from us within two weeks after the vacancy closes.Through your personal candidate profile, you can log in at any time. There you'll find the vacancy you applied for - even after it has closed - as well as a clear dashboard with any other ongoing applications within KLM, including status updates.Do you have the drive to grow further in this role? Then we look forward to your application. Within two weeks, you will receive a message from us. Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A reference check can be part of the application procedure.