Would you like to contribute to the implementation of new initiatives that affect approximately 30,000 KLM employees and regularly make the news? Then this vacancy could be the perfect opportunity for you!

KLM is continuously engaged in discussions with trade unions regarding the collective labour agreement. Reaching an agreement is important, but ensuring that it is implemented correctly is just as crucial. That is where you come in. As a Business Product Analyst (BPA) within the Reward & Retain team, you will play a key role in implementing various employment benefits and reward initiatives that directly affect all KLM employees.

As a Business Product Analyst, you will help the product team achieve the best possible results from its digital products. You will investigate how HR and payroll processes can be improved, translate user needs into practical solutions and ensure that new tools are successfully adopted. You will work closely with HR departments, software engineers and product owners, translating their input into concrete actions.

In addition, you will:

• Collaborate with users from the HR Shared Service Centre (HRSSC) and the Compensation & Benefits department to gain a clear understanding of their processes and requirements;
• Design the ideal workflow to support the digital HR product;
• Support the testing process and analyse the product’s impact;
• Help users work effectively with the tool and resolve any issues they encounter;
• Contribute to product development based on data and user feedback.

You will work within the People Technology & Intelligence (PT&I) Business Platform. Your primary work location will be Amstelveen, where you will collaborate with a diverse group of colleagues from different product teams. You will report to the Business Product Analysis Leader, who will support you in developing your professional expertise.

You move effortlessly between the worlds of HR, IT and the end user. You quickly identify the essence of a problem and are skilled at translating needs into concrete solutions. You understand end-to-end processes and can easily navigate between different topics, people and interests.

Furthermore:

• You have a bachelor’s or master’s degree, or an equivalent level of professional and intellectual ability gained through relevant experience;
• You have two to four years of experience in business analysis or a comparable role;
• You are familiar with process design and change management;
• You have experience with digital product development in a complex environment;
• You are fluent in both written and spoken Dutch and English.

An affinity with payroll is considered an advantage.

• A gross salary between €3.796.93 and €5.424,18 per month;
• Plenty of scope for personal development and great advancement opportunities;
• An excellent pension scheme and 8% holiday allowance;
• A year-end bonus of 8.33%;
• A profit-sharing scheme, up to 20%;
• 25 leave days and 5 extra days off;
• 7 extra days off if you work irregular shifts;
• Substantial discount on airfare (when you have been employed for at least 6 months);
• A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
• If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
• 2% development budget;

Don’t wait any longer and apply for this function before the final boarding call on 08/24/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of .Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A reference check can be part of the application procedure.