Check in for your next career move: Head of Data & AI at KLM!

Do you want to help shape a transformation that will define KLM’s future? As Head of Data & AI, you will have overall responsibility for the use of data and AI across KLM, driving solutions that make our operations smarter, improve the customer experience, and enable thousands of colleagues to work more effectively. If you are ready to take on this responsibility, apply now!

• As Head of Data & AI, you will have overall responsibility for KLM’s Data & AI strategy, its transformation agenda, and the financial value it delivers to the business;
• You will set the direction for the AI portfolio, working closely with business and IT stakeholders to determine which initiatives to accelerate, scale up, and turn into visible impact;
• You will drive concrete applications such as the AI for All suite, as well as a range of business use cases including Contingency Fuel Prediction and GenAI tools for Engineers;
• You will work closely with the Domain Data & AI Officers across Operations, Engineering & Maintenance, Cargo, and other business areas;
• You will represent KLM within Air France-KLM and in external Data & AI partnerships such as Kickstart AI;
• You will lead the KLM Data & AI Office and continue to foster a data- and AI-driven culture across the organisation.

Data and AI are essential to KLM’s future. They help us operate more intelligently, serve our customers better, and improve the work of our colleagues.

As Head of Data & AI, you will help shape this transformation across the entire KLM organisation. You will work closely with senior management, the business, IT, and colleagues across Air France-KLM.

You will lead the central Data & AI Office, with broad responsibility for strategy, value creation, governance, and adoption.

• You have a clear vision of the role of Data & AI within a large organisation;
• You are able to connect strategy, business, data, and technology;
• You focus on delivering concrete results and measurable business value;
• You are confident in setting direction, making choices, and challenging the organisation;
• You can make complex topics easy to understand and bring people along with you;
• You are an inspiring leader who encourages collaboration and ownership;
• You thrive on change in a complex, operational, and international organisation.

In addition:

• You hold a university degree;
• You have extensive leadership experience in Data, AI, or digital transformation;
• You have experience in strategy development and organisation-wide transformation;
• You have a proven track record in stakeholder management at executive level;
• You have an excellent command of both Dutch and English.

• A challenging role with a unique employer in the Netherlandss;
• A gross monthly salary between € 8.082,33 and € 11.546,18;
• Plenty of room for personal development and great advancement opportunities;
• A good pension scheme;
• 8% holiday allowance;
• A variable income that can go up to a maximum of 16%
• A profit-sharing scheme, up to 20%;
• 25 days of paid holiday and 5 additional days off;
• Great discounts on airline tickets (after at least 6 months of employment);
• A sustainable transport policy - use all public transport for your commute within the Netherlands, free of charge;
• If your job allows: working from home and up to 8 weeks working abroad (within the EU and Caribbean);
• Discount of your health insurance;
• A personal budget for sustainable employability.

Don’t wait any longer and apply for this function before the final boarding call on 09/09/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. The selection process consists of two interviews and a security screening. Candidates who are positively selected for the first interview will receive an email allowing them to choose a suitable time slot themselves. This keeps the process fast and clear, and puts you in control of your schedule. You'll hear from us within two weeks after the vacancy closes.Through your personal candidate profile, you can log in at any time. There you'll find the vacancy you applied for - even after it has closed - as well as a clear dashboard with any other ongoing applications within KLM, including status updates.Do you have the drive to grow further in this role? Then we look forward to your application. Within two weeks, you will receive a message from us. Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A reference check can be part of the application procedure.